Service as “normal” for Kaluma Travel this winter…

After an INCREDIBLE snow season in Winter 2017/18, expectations are high for more of the same this winter!

As the Winter season fast approaches and the final tweaks are being made to our plans for the season ahead, there are a lot of changes afoot in the wider market. There are some new chalets on the market, mostly luxurious ones, yet there are many companies that are heading for the trenches and removing the uncertainty by dropping chalet properties from their portfolios, or worse, reducing their staffing numbers to compensate.

The dreaded “B” word has struck fear into a lot of operators and the year for consolidation is seemingly upon us. Consolidating stock, consolidating staff, and compromising on service.

The “traditional chalet ski holiday” was of course a very British thing, however it has now reached out extensively into the global ski market. Despite this, most operators of ski chalets are still run through UK based companies. It is fair testament to a robust industry that only some operators have chosen to close their doors amidst the ever increasing costs and changing landscape. That said, the reduction of the supply will be felt as the limited stock will inevitably run out.

So what’s changed?

Many chalet operators, from budget to luxury are changing their model, particularly in France.  No longer will you be offered six nights of gourmet catering, most have reduced to five evenings or less. Or are offering a more basic bed and breakfast model, sold as a ‘flexible’ model, it is of course simply a reduced service to save  the operator money. Some operators are even trialling frozen ready meals in their chalets. Oh the very thought of it!

Alternatively,  some operators are offering a “bolt on” method. The base price of your chalet rental looks great, but the reality, when you have added on hot breakfasts, afternoon teas, four course dinners and private chefs , unlimited drinks and a driver service, then suddenly the holiday is at an even greater premium cost and with a less experienced team onsite.

Sound confusing? Well it definitely is.

What’s changed with Kaluma?

Absolutely nothing.

We have chosen to stay the same. Not to confuse and not to compromise on our levels of service.

We still have six nights of catering (if you want them), we still offer comprehensive continental breakfasts and daily hot options, we still have our all-inclusive drinks with premium spirits, unlimited quality wine and champagne. We still have our full quota of staff to look after our guests and aim, as always, to offer the highest level of service we possibly can to our very international clientele.

For all of our chalet guests we will continue to offer:
  • 5 star service in all our chalets
  • Sumptuous breakfasts, gourmet treats and divine dinners
  • A premium selection of house wines
  • Delightful champagne throughout your stay
  • An open spirits bar
  • Full concierge service throughout your stay
  • Resort drivers, professional chefs, attentive hosts and the very best in concierge


We have developed our own style of service over the past 15 years. The Kaluma Service aims to please at every turn. We provide that personal touch that is all too often missing from your holiday.

We’ve spent a long time looking at what really makes a difference to your holiday. The defining factor is that we really do provide a service that makes a difference to our guests. We really do care about your holiday.

You can read more about our full range of services here view our collection of Kaluma run chalets here.

For all our hotel guests in The Arlberg and Courchevel we will continue to offer our in resort service:

  • A meet and greet service
  • 24 hour concierge
  • Driver service if required
  • Ski hire, lift pass, instructor bookings


For all our hotel guests wherever you stay we will continue to offer a 24 hour concierge and will arrange all your ski requirements for you. Providing you with the best care and attention your holiday deserves.

View the Kaluma handpicked hotel portfolio here.


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